By using our applications and visiting our web site, you accept and consent to the practices described here.
All personal information provided to us or collected in the scope of the described in the preceding section shall be used solely by the owner of Bilinguae, Sergi Palomares Redón, with tax residence at C/ Doctor Monserrat 24 Bajo, the city of Valencia (Spain), him being the responsible of the treatment of this information. Only this person and his employees in charge may treat your personal information and which must not under any circumstances be transferred, sold or transmitted to third parties.
The information we collect from our customers helps us personalize and improve the service we offer. We use your information to manage the orders you make for services and content through our applications or website, such as the acquisition of levels or the elimination of advertising in our applications.
The information provided by you also helps to be able to store the advances you make in language learning and to allow a correct synchronization between your devices in order to make optimal use of the application.
We also make use of that information so we can contact you regarding orders you have made, answer to doubts you have transmitted, services and promotional offers, update our records, or take care of your account.
The information provided allows us to improve our services, as well as prevent or detect fraud or abuse on our website or applications.
Here is the information we collect:
We are aware of the importance that you give to personal information that you provide us and therefore we never give it to third parties under any circumstances, whether for commercial or non-commercial purposes.
Personal information can only be transmitted in extraordinary situations in which for legal reasons competent authorities request it and with the necessary authorizations to such cases.
We use all the means at our disposal so that your information is secure at all times. Among these means we highlight the following
It is important that you protect yourself from third party access to your account. At the end of each use of our services, be sure to log off when using shared computers.
We will never ask you to send us your data or password by e-mail. Be sure to login to your account solely via our website https://www.bilinguae.com or via any of our applications. Access through any other means or website may be fraudulent and should be avoided.
Our applications or website may contain advertising banners or links to other websites. The content of these ads or websites is the responsibility of the owner of the same. We will, however, ensure that the content offered through these means meets our standards and content policy.
You can access your personal information and may modify it at any time by logging into your account through any of our services.
Once you have edited your information, we will not keep the previous information. Only your old e-mail address will be saved until you have validated the new one. In this case, for security reasons, we will use the former e-mail address for communication purposes until you have validated the new one. Once the validation has been carried out, we will delete the old address.
When you receive a promotional e-mail, you can always stop receiving such e-mails by following the instructions that will appear in the e-mail.
You will also have the possibility to completely delete your account. All your personal information will be deleted likewise. We will only keep information for statistical purposes regarding your usage of our services. This information will be stored anonymously, since it cannot be linked to any personal information.
Due to the educational purpose, all our services are designed for any type of people and therefore its use is authorised to minors. However, the acquisition of additional elements such as new content or removal of advertising involving a payment should be made by adults.
The use of our applications and website must always be supervised by an adult.
Our contact details are
You can find a contact form on our website and in any of our applications.